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Senior Associate Work Center Technical Support

Brno, Czech Republic

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Technology Support

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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Job Description:

Location: Brno, Czech Republic
Working time: EMEA with flexibility

Salary: from 44 975 CZK/ a month gross. The actual salary is based on skills, experience and knowledge.


A Senior Work Center Technical Support Specialist serves as a crucial interface between customers and technical support teams, ensuring that trouble reports are promptly accepted and dispatched to the appropriate personnel or carriers for resolution.

The specialist actively troubleshoots and diagnoses technical issues, leveraging available resources such as manuals, web-based documentation, and lab tools to facilitate swift problem-solving.

Collaboration is key, as the role involves regular interaction with internal teams, external vendors, and customers to communicate event statuses and resolutions effectively.

​Ticket management is an integral part of the position, requiring diligent tracking, prioritization, and seamless inter-shift turnover, along with timely escalation or handoff of tickets to the correct group or center.

Excellence in communication, thorough documentation within the Trouble Ticketing application, and the ability to follow both written and verbal instructions ensure that customer issues are resolved satisfactorily and efficiently, maintaining a high standard of support and service.

Required Skills and Experience

  • Practical experience working with routers, switches, Voice over IP, wide area and local area networks (including Cisco and Edgewater technologies)

  • Proficient in Cisco Unified Communication Systems, VoIP gateways, and unified messaging platforms

  • Exceptional customer service abilities, ensuring positive client interactions and satisfaction

  • Outstanding written and verbal communication skills

  • In-depth knowledge of AT&T’s networks and infrastructure

  • Comprehensive understanding of customer network technologies

  • Highly self-managed and proactive, with a strong capacity for independent direction

  • Rapid learner, able to quickly acquire and apply new skills

  • Collaborative team player, contributing effectively to group efforts

  • Strong analytical skills, ranging from intermediate to advanced levels

  • Persistent and dedicated in task completion

  • Maintains composure and patience under pressure

  • Skilled at multitasking and managing multiple priorities simultaneously

  • Demonstrates the ability to master new tasks with minimal guidance

Education

  • Minimum two years of college or equivalent post-high-school education or experience.

  • Previous work experience in a related area and/or time spent doing similar work that provides the background for the current position.

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Czechia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-82590 Date posted 09/11/2025

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

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