Assoc Director-Technology II - Consumer Quality Engineering
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
About The Company:
Join AT&T and reimagine the communications and technologies that connect the world. Our Corporate Systems team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
About The Team:
As a vital part of our Consumer Quality Engineering team, you will revolutionize how we deliver seamless customer interactions across retail, call centers and beyond. Here, digital isn’t just an eCommerce channel — it’s an integrated ecosystem where all channels operate as one unified team, enhancing the overall customer journey. The digital transformation wave hitting in 2025 will redefine the customer experience landscape, and this is your chance to build a career that propels you into the future. You will play a key role in driving the digital transformation of our Consumer segment by implementing Salesforce SaaS CRM, modernizing OSS/BSS platforms, and integrating Generative AI to elevate customer experiences, streamline business processes, and unlock powerful data insights. Your work will enhance agility, alignment, and quality through automation, scalable CI/CD pipelines, and cross-functional collaboration — ensuring a flawless end-to-end experience across digital interfaces, middleware, and backend systems. Join us to deliver impactful business outcomes by optimizing quality engineering strategies and leveraging the latest technologies. Be part of a forward-thinking team that’s shaping the future of customer engagement and digital innovation.
What You’ll Do:
As the Associate Director of Consumer Quality Engineering (CQE), you will lead large, geographically diverse teams of employees and contractors. In this pivotal role, you will drive end-to-end quality engineering management for our Consumer and Business Solutions, ensuring a best-in-class customer experience across call centers, retail, and business channels while supporting innovative product offerings and high-impact launches.
You will:
Champion Integrated Solution Testing: Oversee and drive integrated solution testing and quality assurance for large-scale, cutting-edge projects that shape the future of our business.
Lead Quality Engineering Evolution: Pioneer next-generation automation, continuous validation, and AI-augmented testing strategies within Agile and DevOps environments.
Transform Quality Engineering Practices: Propel our evolution into a future-ready, quality engineering powerhouse by implementing the One Design principle and Single Test Suite paradigm, raising the bar for efficiency, consistency, and innovation in testing, focusing on the customer journey.
Ensure Customer Excellence: Deliver seamless, high-quality experiences for customers and stakeholders, supporting our operations in call centers, retail, and business channels.
Inspire and Empower Teams: Cultivate, mentor, and guide high-performing, cross-functional teams, fostering a culture of continuous improvement, collaboration, and technical excellence.
Your leadership will be crucial in ensuring that every product and service launch meets the highest standards of quality, reliability, and customer satisfaction, driving AT&T’s mission to deliver industry-leading solutions.
What You'll Need to Bring:
Technical Qualifications:
Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or related field.
10+ years of experience in working in Engineering or Development roles + 5 years of experience as a technical manager
Extensive Experience in Quality Engineering: Deep understanding of end-to-end quality engineering processes, methodologies, and best practices in large-scale, complex environments.
Product Development & Testing: Proven track record in leading product development lifecycles and executing comprehensive testing strategies for software and integrated solutions.
Telecommunications/Technology Domain Expertise: Significant experience working in the telecommunications, mobility, or related technology industries.
Automation Frameworks: Hands-on expertise with test automation tools and frameworks (e.g., Selenium, Appium, TestNG, JUnit, Cucumber, Cypress, or similar).
Continuous Integration/Continuous Deployment (CI/CD): Practical experience implementing and optimizing CI/CD pipelines using tools such as Copado, Jenkins, GitLab CI, Azure DevOps, or similar.
Agile & DevOps Practices: Demonstrated success leading teams in Agile, Scrum, and DevOps environments, including test-driven development and shift-left testing.
Cloud Technologies: Proficiency with SaaS, PaaS, and IaaS solutions and experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
Microservices & API Testing: In-depth knowledge of microservices architectures, RESTful APIs, and associated testing techniques and tools (e.g., Postman, SoapUI, Mulesoft Anypoint).
AI-Augmented Testing: Familiarity with or practical application of AI/ML-based testing tools and techniques to enhance quality engineering outcomes.
Application & Infrastructure Architecture: Strong grasp of modern application design, infrastructure, and integration patterns.
Performance & Security Testing: Exposure to load/performance testing (e.g., JMeter, LoadRunner) and security testing tools and practices.
Test Data Management & Environment Strategy: Experience in managing test data, test environments, and virtualization to ensure efficient, repeatable, and reliable testing cycles.
Toolchain Integration: Ability to integrate testing tools and processes within a unified toolchain, driving the Single Test Suite vision.
Metrics & Reporting: Expertise in defining, capturing, and reporting quality metrics and KPIs to executive and working teams leveraging PowerBI, Quantum Metrics
Test and Project Management Tools: Proficient in using tools such as Azure DevOps (ADO), Jira, iTrack, and Zephyr for test case management, defect tracking, and project collaboration.
Data Analytics & Reporting: Experience with data analytics and visualization tools, including building and interpreting Power BI dashboards to support data-driven decision-making and executive reporting.
Non-Technical Skills:
Demonstrated strong leadership and mentorship skills, with a track record of guiding and developing engineering teams in a growth-oriented, agile environment.
Excellent communication abilities, adept at conveying complex technical concepts to non-technical stakeholders and executive audiences.
Strategic, customer-centric thinker and effective problem-solver, committed to delivering high-quality solutions and continuous improvement.
Highly organized, self-motivated, and detail-oriented, skilled at managing multiple priorities, balancing overlapping tasks, and consistently driving projects to successful completion.
Embraces continuous learning, adaptability, and fosters a collaborative culture that values innovation and agility.
Experience in leading strategic change in a complex environment to consistently improve quality, speed, productivity, maturity, and cost
Supervisor:
Yes
Our Assoc Director-Technology II, earns between $174,100-$261,100 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
#ConsumerTechnologyeXperience
Ready to join our team? Apply today
Weekly Hours:
40Time Type:
RegularLocation:
USA:TX:Dallas / Two AT&T Plaza (211 S Akard St) - Dat:211 S Akard StSalary Range:
$174,100.00 - $261,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-80323 Date posted 08/29/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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