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Call Center Kosice

Dallas, Texas

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Technical Care Representative

As a member of our team, you can develop invaluable customer care skills while interacting with U.S. clients. Come build meaningful connections, broaden your professional horizons, and solve real-world challenges – all while enjoying a competitive salary and exceptional benefits.

Skills profile

You'll be the voice of a global company. Here is your chance to put your customer service skills to work with opportunities to expand your career.

You are

  • Calm under pressure
  • Solution-oriented
  • Tech savvy and open to learning/A clear and effective communicator
  • A clear and effective communicator
  • Helpful with a positive attitude
  • At least 18 years old
  • Seeking full-time Employment
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You’re ready to

  • Be trained to the highest standards with 4-6 weeks of in-classroom training
  • Embrace flexibility with a schedule based on business demand (may require nights & weekends)
  • Upsell AT&T products and services with passion and persuasion
  • Be customer focused
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You’ll bring

  • Excellent English language skills
  • Some previous customer service experience
  • Proficiency using a PC with Windows software
  • A curiosity to learn new skills
  • Technical ability and problem-solving skills
  • A calm temperament to support complex customer needs
  • An ability to multitask
  • A strong work ethic and a willingness to work shifts
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Locations

Join us in one of our four locations in the heart of Europe

Customer care centres are in four vibrant cities, spanning three countries, in the very heart of Central Eastern Europe! Find out a little more about each one.

Cityscape of Bruno

Brno, Czechia

Brno is the second largest city of the Czech Republic and is popular with students and young people due to its excellent universities, culture, and nightlife. While it retains excellent transport links with Vienna and Prague it is regarded as one of the most liveable cities in Europe and boasts a quality of life and affordability that makes it a destination of choice for many people seeking an adventure in the heart of Europe.

Learn more
Cityscape of Bratislava

Bratislava, Slovakia

Bratislava is the dynamic capital of Slovakia and less than an hour from Vienna. It is surrounded by vineyards and the countryside provides perfect opportunities to explore nature. The historical old town is known for its lively bars and cafes. Local residents enjoy year-round cultural and social events, great international cuisine and all the buzz of a capital city.

Learn more
Cityscape of Kosice

Košice, Slovakia

Košice is the economic and cultural centre of eastern Slovakia and is home to several universities and boasts an abundance of museums, galleries, and theatres. Its thriving historical city centre is lined with boutiques, cafes, and restaurants. Košice is close to the mountains and is home to the second largest urban forest in central Europe for rest and recreation.

Learn more

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Job ID 55 Date posted 05/31/2024
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Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Frequently asked questions

  • We're one of the world's largest technology enabled communication companies, with a global workforce, and a significant people presence in Central Europe – Brno, Bratislava, and Kosice. Learn more about our company at about.att.com or youtube.com/AT&T.

  • Candidates who apply and meet the qualifications for the role will be invited to complete a short video interview assessment so that we can better understand your English language skills and your aptitude to work in a customer service environment. If you pass the video interview, you will be given an option to choose from specific timeframes for an interview with one of our hiring managers that works best for you. We aim to notify all candidates within 3 working days.

  • As soon as you join the team, you’ll start with comprehensive training delivered by our professional instructors. The training is conducted in the AT&T offices and is divided into theoretical and practical parts. After training, you’ll transition to taking your first calls with the support of your training and supervisory colleagues. All call taking after initial classroom training will be in the afternoon/night hours. The investment cost of all training is covered by AT&T.

  • After your twelve (12) weeks of training & nesting, you’ll be given a shift plan for 4-12 weeks. You will be expected to work primarily afternoon and overnight hours since we are supporting the U.S. market. You will bid for your exact shift pattern after the training & nesting. You will work five (5) consecutive days; each shift is eight (8) hours long, not including lunch break. We operate 18/7, including weekends.

  • You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is in office and the next two months of taking calls will be in the office as well. After that, your primary designation will be in the office, and you’ll have the option to consult with your supervisor about the possibility for a hybrid work designation. Approval for a hybrid work designation is based on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.

  • We use a range of ‘call metrics’ which includes ‘resolution rate’, ‘voice of the customer’ surveys, ‘average handling time’ and others. You will receive supportive and expert coaching to help you improve and refine your approach where necessary.

  • The comprehensive training schedule includes regular checkpoint assessments. Unfortunately, holidays/days-off during the trial period (i.e., first 3 months) are not permitted. Due to the comprehensive training curriculum, it is necessary to be present during the entire duration of the training & nesting to ensure successful graduation.

  • We offer full-time, unlimited contracts to our new hires.

  • We understand that relocating is a big move, so our AT&T Foreign National Team is ready to help you. Your responsibility in the process will be to gather all personal documentation, make appointments, visit the relevant government offices (e.g., embassy/consulate), and complete any actions in a timely manner. In our experience, the most successful people are those who are tenacious and take responsibility for making things happen. Finally, you need to be patient with the visa application process as this can take up to 6 months, so stay focused on the great opportunity ahead!

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