Specialist App/Prod Support
Hyderabad, India
Job Description:
Job Description:
- Should have Production Operations experience (specially handling production environment) 5-10 years.
- Skilled in handling Microsoft Azure environments, DevOps, Terraform
- Experience in handling Change requests, deployment cycles and application updates through azure environment.
- Automate deployment processes using CI/CD pipelines.
- Strong knowledge of Azure cloud.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
- Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc..
- Ability to work in a fast-paced, dynamic environment.
- Experience in Linux, handling virtual machines.
- Effective communication skills; verbal, non-verbal and written.
- Experience with monitoring tools and platforms (e.g. Grafana).
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Good understanding and exposure to Agile framework.
Roles and Responsibilities:
- Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLA's.
- Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
- Providing 24×7 operational support to all production practices on holidays and weekends.
- Coordinating with various teams and raise support ticket for all issues, analyze root cause, and assist in efficient resolution of all production tickets.
- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Candidate should enhance the quality by value adds, automation, optimization etc.
Key Competencies and Skills
- Azure, Azure Devops, Linux, Terraform, CI/CD, VM, Docker, Kubernetes
Education and Qualifications:
- Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.
Weekly Hours:
40Time Type:
RegularLocation:
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge CityIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-85670 Date posted 10/14/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
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